Incident Response Services
Contain threats fast, investigate with confidence and recover safely with expert incident response support when every minute matters.
What is Incident Response?
Incident response is the structured process of containing, investigating and recovering from a security incident, whether that's ransomware, a data breach or unauthorised access. Having a plan and a team on standby before an incident happens dramatically reduces the damage and downtime when one occurs.
Our Incident Response Process
Immediate containment
Rapid containment actions to stop an incident from spreading.
Investigation
Investigation to understand incident scope, root cause and business impact.
Recovery support
Support to restore systems safely and return operations to normal.
Post-incident review
Lessons learned and practical recommendations to prevent recurrence.
Why Have a Plan Before You Need One
Reduce decision delay
Without a response plan, critical time is lost deciding what to do while an attack is active.
Limit operational impact
Faster containment prevents a limited incident becoming a wider business outage.
Call-ready expertise
Having NetworkShield on standby means time is spent containing threats, not figuring out who to call.
Why NetworkShield
15+ years of experience
Delivering network and security solutions for both SMEs and large corporations.
Vendor-neutral approach
Multi-vendor expertise across Cisco, Fortinet, Ubiquiti and Juniper, so recommendations fit your environment, not a specific brand.
Rapid response
For critical issues, with clear SLAs for priority troubleshooting.
Regular reporting
So you can see measurable improvements in your security posture over time.
Frequently Asked Questions
Existing managed service clients get priority response as part of their agreement. We can also support businesses on an emergency, one-off basis - get in touch as soon as possible if you're dealing with an active incident.
Avoid shutting systems down immediately if possible, as this can destroy evidence - instead, isolate affected systems from the network where you can and contact us right away.
Put an incident response plan in place before you need one - get in touch.