Frequently Asked Questions

NetworkShield is a technology partner supporting businesses with network and security solutions and AI infrastructure. We also provide expert support to professionals and practical training for individuals building networking and security skills.

We work with small and growing businesses, IT professionals who need support on projects, and individuals looking to build job-ready skills in networking and cybersecurity.

No. We work across a range of technologies and vendors, focusing on what best fits your environment and requirements.

Yes. While we are UK-based, we can support clients remotely depending on the nature of the work.

We support businesses in improving network reliability, performance and security, ensuring systems are reliable, protected, and fit for purpose.

Yes. We focus on supporting small and growing businesses that need reliable and secure systems without the complexity of large enterprise solutions.

Yes. We can complement your existing setup by identifying gaps, improving performance, or strengthening security.

We start with a review of your current systems to identify any risks, gaps, or opportunities for improvement.

Yes. Ongoing support is available depending on your needs.

Many issues are not visible until something goes wrong. A review can help identify risks early and ensure your setup is reliable.

It involves preparing your systems, data, and environment to support AI tools and workflows effectively and securely.

No. This service is for businesses exploring or preparing for AI, as well as those already implementing AI solutions.

We help prepare your infrastructure, systems, and data to support AI tools effectively and securely.

Yes. We tailor support to your current setup and stage, whether you're just exploring or already using AI tools.

We focus on enabling your environment and infrastructure to support AI, rather than building standalone AI products.

Expert Assist provides on-demand access to experienced networking and security professionals who can support you with specific challenges, projects, or technical decisions.

Expert Assist is not a course or long-term engagement. It provides focused, practical support for professionals who need help troubleshooting issues, validating designs, or progressing technical work.

IT professionals, contractors, and engineers who need an extra pair of eyes, guidance on implementation, or support with specific technical challenges.

Yes. All support is handled with full confidentiality and professionalism.

We aim to provide support as quickly as possible, depending on availability and the nature of the request.

No. Expert Assist is flexible and can be used on a one-off or as-needed basis.

You can request support or book a consultation call to discuss your requirements and next steps.

Individuals looking to build practical, job-ready networking and security skills.

No. We support learners at different stages, including beginners and those without an IT background.

The focus is on practical skills that can be applied in real roles.

Yes. Training can support certification preparation alongside building practical skills.

Our focus is on practical, job-ready skills. We aim to help you understand how networking and security work in practice and real environments, not just pass exams.

Yes. Ongoing support is available depending on the programme.

Training is delivered through a mix of live sessions, guided learning, and practical exercises designed to build practical, applicable skills.

Foundation focuses on core concepts and building a strong base. Advanced builds on this with deeper technical knowledge and more complex scenarios.

Where possible, sessions are recorded so you can catch up. We also provide support to help you stay on track.

Yes. You’ll receive a certificate on completion of the programme.

We focus on helping you build the skills needed to perform in real roles. While we don’t guarantee job placement, we support you in becoming job-ready

No. For training, you can choose instalments (50% upfront and 50% later).For consulting, Starter and Growth are one-off payments, and Managed is monthly.

No. All costs are clearly shown on our pricing page. You only pay for the package or programme you choose.

Yes. Training offers may include early bird or referral discounts. Consulting packages are fixed, but custom enterprise pricing can be negotiated.

For training: - Full refund up to 7 days before start. - 50% refund if cancelled within 7 days of start.. - After Week 2 → no refunds, but you can defer once to the next cohort.

Yes — if you start with Self-Paced, you can upgrade to Instructor-Led by paying the difference.